Support Services

As a student of NCPS, you’ll find life on campus can be pretty rewarding. But there may be times when you’re facing challenges that become a little overwhelming. That’s where the Student Support Unit can help. It’s committed to supporting, mentoring and helping you in times of personal or academic difficulty.


Counselling Support

This personal service is professional, confidential and free for all NCPS students.

Combining study with your everyday work and family commitments can sometimes be challenging. We have experienced counsellors available to help if you are finding it difficult to cope with your course load.

Counselling sessions are available on a short-term basis. We can help you with a range of issues, including:

  • Relationship difficulties
  • Self-esteem
  • Motivation
  • Family issues
  • Crisis

Melbourne Campus

Counselling is available by appointment at the following times:

  • Tuesday      11.30am – 5.30pm
  • Wednesday  10.00am to 4.00pm
  • Thursday     10.00am - 4.00pm

To book a counselling appointment please visit level 10 reception or phone 03 8327 2600. Alternatively, current students can contact Margaret Golder, Student Counsellor, on (03) 8613 0630 or email


Learning Support

At NCPS, we want to provide you with the best opportunity to achieve excellent academic results. Our Student Support Unit is there to help you plan, structure and offer you tips on how to meet your study requirements. They’ll keep an eye on your attendance and will offer you help and support if you’re struggling to attend 80% of classes.

If you find you need further academic support, you can always make an appointment with lecturing and tutoring staff who are happy to help you with your coursework.

Click here to access the Student Learning Support website


Resumes, covering letters & interview skills

As part of the practicum subject NCPS provide an intensive employment support program, which include a series of 'Employment Focus' Workshops covering areas such as:

  • interview preparation
  • resume development and analysis
  • information on voluntary work in relevant fields
  • answering your key selection criteria
  • writing effective cover letters

We also provide information, advice and activities to help you make choices and decisions about study, employment and career options, and offer guidance on how to develop the skills and attributes you’ll need to become job ready for a career in the criminal justice industry.

Click here for further information


The Library

The Library is staffed by a qualified and experienced Librarian, a senior Library Assistant and a part-time Library Assistant. The Librarian assists staff and students with reference and research, and Library Assistants help with locating and borrowing research material and general queries. Take advantage of their expertise; they are there to help you and they can find information on most topics.

The Library has approximately 4,000 books relevant to subjects offered at NCPS, and it is constantly purchasing new texts. Up to four copies of all prescribed texts are held in the Library. The collection also includes journals, audio-visual materials, law reports, loose-leaf services, legislation and reference material. The Library has an extensive collection of online resources, including full-text journal articles, case law, legislation, pathfinders and a links page which is maintained by the Librarian on the NCPS website.

Click here to access the textbook list for new commencing students only

Click here to access the full textbook list for the current term

Click here to access the Navitas Library site


Work Placement Program (Practicum)

The work placement program will give you first-hand experience of what it’s like to work in the field and will give you a good, practical grounding for when you graduate. The Student Support Unit will assist you with your placement choice, liaise with your host employer and be in touch with you during your placement period to ensure you are maximising this experience.

Click here for further information


Student and Staff Consultative Committee (SSCC)

The SSCC comprises elected student representatives and NCPS staff. It aims to help to ensure that NCPS delivers a high quality teaching and learning experience to students at NCPS by engaging with students via a formal consultative mechanism. Specifically, the SSCC provides a forum to:

  • identify and resolve issues likely to have an impact on learning quality;
  • review the effectiveness of the higher education program;
  • empower students to give feedback; and
  • contribute to the continual quality improvement of the degree.

Student representatives are elected by the student population, with an election held at the beginning of each academic year. Any enrolled student is eligible to stand for election.


AccessAbility (Disability) Service

AccessAbility provide you with the support and services that you need to have an equal opportunity to successfully complete your studies and enjoy your experience at NCPS

Click here for further information


Student Administration

We have a dedicated Student Administration team at the Melbourne campus available to assist you during your studies. Student Administration is your key point of contact and can assist you with a variety of enquiries including; student cards, re-enrolment, textbooks, the student portal, campus facilities and on campus events.

Student administration is open:

  • Monday - Thursday 8:30am - 5:30pm
  • Friday 8:30am - 5:00pm

Level 10, 123 Lonsdale St Melbourne

P: 1800 783 661     E:      F: 03 8613 0698


Information Technology Help-Desk Support Services

IT support information and user guides are designed to assist you make the most of the online resources.

Click here for further information

Appeals and Grievances

Has something gone wrong and you feel like appealing a decision made or escalate a situation? We take any complaints and disputes seriously and here you can find a step-by-step procedure for the resolution of appeals and grievances. Click here to lodge your complaint or grievance using our online portal.